CancerHelpers Store Policies
We have created this statement of our Store
Policies in order to
articulate our firm commitment to fair business practices. The following discloses our
sales policies and procedures for this website.
CancerHelpers accepts payment in U.S. dollars by credit
card (VISA, MasterCard, American Express, and Discover), check,
money order, or bank wire transfer. Email us if you want to pay for an order by bank
wire transfer and we will forward the required information for you to give
your bank to make the transfer. Credit cards will be charged
immediately upon completion of an online order, or as agreed upon
if you contact us by phone or email.
CancerHelpers offers free shipping within the United States of
orders over $225.00 USD. Shipping is additional for all international
For orders under $25, our online store calculates
your shipping charge on an individual basis
for each order. Your shipping charge will depend on the
destination of the shipment, the shipping method you select, and the
weight of the items you purchase.
For phone orders, there's a flat fee for shipping
and handling based on our estimate of the weight, method, and
destination. The minimum shipping and handling charge for
small orders is generally $7.00 for USPS Priority Mail service
within the United States.
CancerHelpers is a U.S. company. We
prefer to ship internationally via U.S. Postal Service (USPS) Global
Express, which is trackable online and generally arrives in 3 to 5
business days, not counting any time in Customs.
USPS International Priority Mail is also available for a lower
cost, but it generally takes 4-7 days in transit (not including Customs
time). It is trackable.
You are responsible for paying any duties that are
imposed by your country's Customs agency. Duties typically are
not imposed on shipments that are marked as gifts.
customers are responsible for making sure that the products in their
order will not be rejected by their country's Customs agency.
We are experiencing problems with several countries, namely Indonesia and Venezuela, which have been known to confiscate
shipments of certain products rather than returning them to us. We are
also having difficulties with EU countries. We always specify on our Customs forms that any nondeliverable shipments
are to be returned to us, and we consider any disappearance to be
mail theft. If any nondeliverable shipments are returned to us, we
will contact the customer as to further steps to take, and if desired, we
will refund the customer's money promptly. In cases of nondelivery,
the customer must take responsibility for the loss, and hopefully you will
take that up with your country's Customs officials.
Product Guarantees and Returns
CancerHelpers sells only high-quality, physician's-grade
products, and we stand behind these products. If we make a
fulfillment error, we will work to make it right as quickly as
We accept product returns if the item is unopened,
in good resaleable condition, and has not exceeded its expiration
date. We do not refund shipping charges, and we deduct an 8 percent restocking fee to cover our merchant credit card fees
on the original order.
Please inform us in advance if you want to return a
product so that we will know the reason it has come back to us and
not spend time trying to troubleshoot it as an undeliverable
The CancerHelpers website has security measures in place to protect
you from the loss, misuse, and alteration of the information under
our control. Specifically, all secure information is only
accessible through password-protected accounts held by CancerHelpers.
Our site uses a secure server with 128-bit
encryption to transmit all financial data, as well as to send us
health-related information prior to a medical consultation. We
never expect customers to send this type of sensitive information
via regular email.
As a licensed medical professional, Dr. Thomas S. Lee, NMD,
maintains the high standard of patient confidentiality that is mandated by
his licensure. The CancerHelpers business and website reflect this same
standard of practice. All patient health information is treated with
the utmost regard to confidentiality, and medical records can only be
released upon receipt of a written request from the patient.
Click here to view our privacy policies.
Hours of Operation
CancerHelpers is located in northern Nevada, USA.
Hours of operation are 8:30 AM to 5:30 PM weekdays, Pacific time.
We're often available during weekends as well, so feel free to try
If you have any questions about this policy statement,
business practices, or your dealings with this website, please
via email. You will receive a response within 48 hours.
CancerHelpers is a subsidiary of NaturoDoc LLC.